Custom testimonials

April 05 Chris: I purchased a Fender Telecaster from your website two months ago (order 29055). The guitar ended up being on backorder.  I checked in a couple of times to get status.  Both times, I talked to Nikki  on the phone.  Both times, she offered to call Fender and get an updated status for me and call me back. The second time, she called back and said you had one in-house and would check to see if there was anyone ahead of me and call me back. She called back to inform me that the guitar would be shipped to me ASAP. Nikki was wonderful to deal with. Her professionalism and great customer service is much appreciated.  Thank you!

April 05 Gary from Orlando, FL: I just received the guitar I ordered from your company and wanted to drop you a note to let you know I appreciate the wonderful shopping experience.  Your phone person "Nikki" was pleasant and very helpful and the follow up e-mail notifications were much appreciated.  Delivery was quick and the instrument was packaged better than I had hoped.  It arrived in perfect condition. My next musical shopping needs will go much faster because I will not have to waste time looking at other locations.  Your products and service are great and your pricing is fair.  What more can I say.

April 05 Keith: Carl, I Just wanted to let you know I received my guitar in great shape. The quality is excellent and I couldn`t be happier. I`ve been showing it off at work and my boss asked for a link to your website. Hopefully you`ll get another order out of it.Thanks for all your help, it was a pleasure buying from you.

March 05 Bernie: I recently worked with three of your people on a large order for my church they were Carl, Bob and Tango. I have to say that all three were very professional and VERY helpful with all my needs. Due to the professionalism of these guys I will, if at all possible, make all my future purchases at MusiciansBuy.com!! Thanks a bunch, Bernie

Feb. 05: I recieved my Yamaha PSR-273 today and it only took two days to get here. That is quick response was incredible. I also ordered a Tacoma Road King and it was also very satisfying. When a music teacher came over and saw my keyboard, he couldn`t believe the price I paid just for the keyboard alone, plus all the freebies. I also know two other music teachers and several musicians and you can count on both of us to spread the word about a fantastic group of people with fantastic prices along with some more money off for schools and churches. Thanks again for everything, and I hope to business with you again. Not to soon though, you already got most of my money now. Rock on.

Feb. 05 Bob: As a consumer I just wish to pass on a commendation to your company for delivering a good product with good service at a fair price. This is in regards to order number #24565; a Fender Precision Bass, open box. Your advertising was very truthful and the bass exceeded my expectations. I look forward to doing business with you again. Sincerely, Bob

Feb. 05 Robert from Springfield Missouri: I ordered a keyboard from you in November of 2004 and received the product and the accessories in a timely manner. This was to be a Christmas gift for my 5-year-old (and me) from the jolly red-suited man so, I appreciated the timely manner it was delivered. In addition, in the chaos of holiday gatherings and crowded homes with extended family members some of the packaging was misplaced and I was unable to put the keyboard stand together without a required supplemental piece. After a phone call and a very helpful and empathetic staff on your end, I was sent the needed material quickly, free of charge. You went above and beyond, and for that I am grateful. Please share this with your staff, I have shared this with others I know and will be recommending and using you in the future. Thanks again

Jan. 05 Kraig: Good Morning Bob, I just wanted to tell you how much I appreciate your help yesterday. You went beyond the call of duty to help me..Thanks so much for being so knowledgable and friendly. You made purchasing new equipment a very pleasurable experience.  I look forward to working with you in the future. Sincerely Kraig

Dec. 04 Mark: I wanted to let you know that your employee, Bob, is a prince of a guy.  I called in asking about an Olympia ob3ce a couple of days ago, and Bob personally made sure that I got everything that I wanted.  He matched a couple of other prices for me in order to keep me happy, etc., etc.  I felt that he was both professional AND friendly, something that isn`t often accomplished by people (particularly over the phone).  Unfortunately, Bob called the following day to tell me that the bass I had ordered had a large flaw in the bridge, and so I was unable to purchase it at the time that he and I spoke.  Nonetheless, he assured me that he would get in touch with me when a new shipment of basses came in, and that he would keep my order active.  I appreciate that you keep yourself surrounded with employees of such integrity, consideration, and helpfulness. Gratzia. -Mark 

Dec. 04 Joel: Bob,I received a check for the repairs I had done to my amp. Needless to say I am very impressed by this. You have won back a customer and my next purchase will be from Musicians Buy. Your commitment to customer service is obvious, keep up the great work and make sure your boss knows how much I appreciate this gesture. You have taken a bad situation and made it right. Sincerely, Joel

Mark  / CA: I just want to let you know that you have another satisfied customer. I recently bought a Korg D16xd digital recorder. It was received in damaged condition. After getting the run around for a couple of weeks from UPS, my replacement (in great condition) arrived. Although UPS continually gave me different answers, your staff, especially Tango did a great job with helping my situation, and being pro-active with UPS. Thanks again, Mark

Edelweiss  / MN: I wish to express my thanks to Carl in Ext. 113 for giving me excellent service during my recent purchase of a digital piano.  He was very professional and was very good at keeping his word.  The product, Casio PX100,  is an  excellent product for my family`s needs.  It performs very well and looks very classy.  The low price was a great bonus!  Thank you, thank you, thank you!!!!

Keith: I just wanted to drop a note to thank you for your time and effort in processing my order. I recently purchased an Alesis DM-5 from your website. You and your staff have far exceeded my expectations in customer service. I had originally tried to purchase the same module from Musician`s friend.com. However, in my opinion, they didn`t want to make the sale. However, you and your staff were up to the task at hand. Along with UPS, you had my order processed and shipped within the time you had promised. I cannot express how important this was to me. Again, thank you to your staff and personnel. You will be getting alot of business from me and my friends. Thank you again. Sincerely

Michael : Hello, just a quick note to say thank you to your company and your sales rep Carl who helped me with an excellent and easy transaction. In the past, I bought a great Martin guitar from your company and recently I bought a great little practice bass amp. I couldn`t have been happier with the service, value and efficiency of your company. Although your rep Carl told me he had to charge me shipping, he actually provided a free guitar tuner that helped offset that. Carl made it an easy transaction and like my Martin, my little Fender Frontman practice amp is a little treasure and I love it!Your service, efficiency, value and attitude mean a lot to me. Thank you again. Regards.

May 04 Dale / Texas: Carl, thanks for your professional, knowledgeable, and customer friendly manner in servicing my questions and product order. I hope MusiciansBuy`s senior management appreciates the quality of customer service that you provide.Take care.

Andy / Ft. Lauderdale, FL: Greetings and To Whom It May Concern,
I wanted to take the time to say thank you to “Carl” who helped me find a pair of Mackie speakers for my son’s band. Although I ordered them from Musiciansbuy.com, these special speakers were not going to be available from the factory until late April. Carl intervened and had the Mackie rep find a pair of speakers at another vendor site in stock. The company we got them from, MAE in Ft. Lauderdale, even honored the great price I was given by Tango at your location. I am a pro audio engineer myself and can easily say there are not many real “customer oriented” companies that go above and beyond their typical sales duties to help out a new client, or an old one for that matter, if it does not directly benefit them. Carl made this happen and I just want to say thank you.  I will always refer people to your company and will always try to use you myself whenever the opportunity arises. Thanks again Carl! 

Eric / KY: Dear MusiciansBuy.com ? I just wanted to let you know that you are hands down the best internet-based music retailer out there.  I have had my eye on the Korg Karma for almost three years now. I had shopped at various retail and internet locations, but none of them could give me the deal I needed financially.  Then I found you guys.  Not only did you beat the lowest price I`d ever seen by over $300, but you also threw in an extra $150 worth of free gear, free shipping and zero sales tax!  Now that`s class.  Your sales staff is as good as they come too.  Although I spoke with several individuals, Rich is the person who ultimately completed my purchase.  He was extremely knowledgeable and was even able to answer some highly technical questions I had about the unit.  As well, I could tell he was genuinely happy for me (and not just about making the sale) when I expressed my excitement over finally being able to purchase this fabulous instrument.  You guys were right on top of things as you provided me with a UPS tracking number within hours of my purchase.  All of my goodies arrived in three days and in flawless condition.  I don`t know how you guys do it.  To sound like a cliché, you`re practically giving it away!  You can rest assured that you have yet another customer for life and I will be sure to recommend MusiciansBuy.com to anyone who will listen.  Keep up your fine tradition of excellence.  You are truly an example for other music retailers to follow.  Again, thanks for everything!

Gary

: Dear Sales, I just wanted to compliment you not only on your prices, but on your customer service. I recently purchased my very first guitar from you along with some other items. I must say, yours sales staff, (Bob and Ben) were extremely helpful and patient with me. I knew absolutely nothing about buying or playing a guitar. They took the time to give me the basic information I needed to feel comfortable with this purchase. I received more service from your staff then I did from my local music store in person, that is why you got the purchase. Customers return because of good service, keep up the great work.

Ella H. & Jimmy D: Directed to Management: This letter is in regards to Carl. It is my opinion that Carl is a major asset to your company and deserves high praise for the way he conducts business for your company. He`s more than willing to be honest about products along with explaining all available options. He is very knowledgeable as well as doing everything in his power to satisfy customer needs. If he says he`s going to check into something and return a call later, he does just that. I placed a phone order for $1176.68, (order #5505, with Carl today, and will be sending the check by mail. I intend on doing all of my future business with your company, on items your company carries, just because of Carl and the way your company has met our needs. Respectfully, Satisfied Customers

Bill / Concord, NC : Musicians Buy, I really did my research on the Hart Prodigy electronic drum set. Your price and the price at Musicians Friend were identical except for shipping. For some reason, Musicians Friend wanted to charge an additional $20 for the same shipping service that you offered. And if that weren`t enough reason to go with your plan, you also included a free bass drum foot pedal. When the packages arrived, I was amazed that you had also enclosed a nice set of headphones -- free of charge. Excellent price, service and extras -- why go anywhere else?

Jordan: Finally got my SWR Mo` Bass! I`ve been wanting one of these since they were announced! It came UPS this afternoon right as I was about to leave for work (as ALWAYS).
I only got to mess with it for about 10 minutes, but I`m really excited about it! The effects sound great and are very dynamically sensitive. I`ll report later as to how it interacts with the ACME B4.

On to the real juice of this post, the service. I must plug the fine establishment: www.musiciansbuy.com I had been searching for months for the best deal on this amp. Musicians Buy had everyone beat hands down with their "lowest price guaranteed" thing. You have to put your email in for a quote and it sends it to you. It was MUCH cheaper than Musicians Friend or Mars Music!

Musicians Buy was having a hard time keeping these in stock. I sent them enough emails asking them if the shipment had come in yet. When I finally called to buy one they said there was only one in stock and it was already sold. It turns out it was already sold to *me* because of all the emails I had written to the guy. I was impressed that they held it for me like that (without a credit card even)! The guys were all super cool and talked about their gear with me they told me how much I was gonna love this amp and how one of the guys there uses one, etc etc.. it felt more like a private gear trade among fellow enthusiasts.

Here`s the final kicker: They have a deal going on where any item over $300 is free shipping (unless it`s oversize or overweight). Not only did I get the lowest price on this amp, but they shipped it free.. and they shipped it ASAP, 2 day! I don`t know if that`s standard or just because they knew how excited I was and are cool guys! I was fully expecting my amp to show up around 2-3 weeks, and it came 2 1/2 days later!! In a world where you expect everything to go wrong, when everything goes better than OK, THAT`S people working against life`s crappy defaults!Anyways, I know sometimes it`s scary ordering from a lesser known online presence with cheap prices, but don`t hesitate to order from these guys!*****(now this will be the l o n g e s t day at work e v e r . . . )

Sue: Hi Rich, Thanks for the prompt reply and for checking into everything for me! I look forward to receiving this - your price was good (and I compared thoroughly) and I appreciate the free shipping as well which was the thing that finally tipped me into choosing your company (well, that and the very friendly help I received from Bob on the phone yesterday). So far, your service and attention have been great - being in sales myself - I know that service is what is most important and can make or break a business relationship. I will gladly refer your company to friends and family! Have a Happy Thanksgiving yourself - take care,

Wanda: During this hectic time of year everyone is in a hurry and stressed out. Therefore, I feel exceptionally lucky to have received excellent service today when I called the 877-778-7845 number.

You see, we ordered a keyboard several weeks ago from another company. The keyboard has not arrived and we cannot get help from the customer service department either on-line or by phone. When you call the phone number, the message informs you all reps are busy and proceeds to hang up on you.

Of course, we decided at this point to order from another company, but the biggest fear is not receiving the keyboard before Christmas. After several attempts with your competitors and receiving quotes of anywhere from $70 - $110 in addition to price of keyboard to possibly have delivery before Christmas and dealing with somewhat rude reps I ran across your website. Then I called in and spoke with Carl.

Carl answered my questions, assured me the keyboard could be delivered prior to Christmas and was very helpful. Even though other lines were ringing, Carl provided excellent service while being friendly. I will certainly refer friends to your company. Thank you and have a Merry Christmas!

Carl : I run a business that involves sales, and I am always shocked when a customer calls in to report good customer service. Why should I be shocked? Well, most people are too busy to report the good experiences they have with our employees, we only hear of the bad experiences. And that is why I am taking the time to send you this e-mail. My first experience with your company took place this year in December, the week before Christmas. I had been researching the best deal on a Fender Strat and Fender amp. I found your store to be the best deal on price, free shipping, and the best offer of free goods. I had no idea I that the most important part of the deal would involve your customer service level. Although I am a demanding customer, as most of mine are too, I am a realist. I realize that a lot is to be expected for me to receive my order just a few days before Christmas, the busiest week of the year for shipping goods. After all, you are at the mercy of UPS, just as I am. Well my guitar came in 2 days; cool, but no amp. So I waited a couple of days, guessing UPS might find package 2 of 2; no such luck. I called your customer service number and spoke with Tango. Wow, I didn`t have to go through the oral dissertation on how, when, and why I decided on that certain product, Tango simply asked me for my name and took it from there, not my normal interaction with the retail trade. Long story short, Tango sent me another amp because UPS lost mine and he said, "if they find it and deliver it to you, I will make arrangements to pick the other amp up". Again, WOW! I am sure, being familiar with retail sales, Tango is not the highest paid employee at your business. But I do know that all of my future purchases , and referrals will be with your company. Please make sure that someone thanks Tango for his extra ordinary customer service, in a retail time of, "that`s not my problem". Sincerely yours, One very satisfied customer.

Vince & Norma from Long Island NY: Just wanted to drop a note to say thanks! The Martin D42 and D42K2 guitars that we purchased are absolutely beautiful and the service and pricing was exceptional. We "shopped" several local music stores including the famous 48th street stores in the city, but none of them gave us the comfort level or value that we received in dealing with your store. We were a little concerned with making a major instrument purchase online but our fears were allayed once we received the guitars. We really appreciate all the advice that you provided in helping us to make our decisions. We highly recommend your store to all our musician friends. You have earned our respect and business for all future purchases. Thanks again!

Jeremy P.

from Cincinnati, OH : Thank you for your excellent service. My new Yamaha P250 stage piano has arrived and in mint condition. You processed my order quickly, correctly, and were helpful every step of the way. And when it comes to prices, you beat the competition hands down. I will recommend your website to everyone. I look forward to MusiciansBuy supplying all my future musical needs.

James M.: Hi Walt/Chris ..FYI, The Fender 75 American jazz bass re-issue arrived yesterday. First of all ..it is immaculate. It`s the most beautiful instrument I`ve ever seen! After a quick setup it now plays better than my 2 other jazz deluxe bass`s which I didn`t think was possible. So it looks beautiful and Plays beautiful! To say I`m pleased is an understatement. Now lets talk about how the deal was handled by the staff at M/B.com. Chris (my salesman) was probably the most knowledgeable and Professional guy I`ve ever dealt with (WHAT A PLEASURE)! HE SAID THAT THIS INSTRUMENT WAS THE "REAL DEAL" and he was right on the money!! To my knowledge this bass was not expected in for about another month . I CANNOT BELIEVE THE INCREDIBLY FAST TURN AROUND YOU GAVE ME ON THIS BASS !!! EVERYONE ON THE PLANET SAID IT WOULD BE A 2 OR 3 MONTH WAITING PERIOD YOU BLEW THROUGH THAT OTHER STORE CRAP AND GOT ME THE PRODUCT IN LIGHTNING SPEED ..!! IF I`M SOUNDING LIKE A CUSTOMER FOR LIFE WELL YOU GET THE IDEA!!! I`ve been playing for 25+ years and HAVE NEVER HAD A BETTER BUYING EXPERIENCE!!! OH, DID I MENTION THAT YOU PROVIDED IT AT LEAST ONE HUNDRED DOLLARS LESS THAN ANYONE ELSE!!! To WALT and Chris and the rest of the fine staff at M/B .com I cannot say enough and before this e-mail gets to be a book I`ll just simply say "I WILL NOT MAKE ANOTHER INSTRUMENT PURCHASE WITHOUT CHECKING FIRST WITH MUSICIANS BUY.COM!!!" YOU ROCK!
James ."unbelievably satisfied" .

Mark G. from Ipswich, MA: Gentlemen, I wanted to take a moment and send my sincere appreciation for the outstanding service and professional treatment I received from your company when I ordered a new guitar for my son. I was very warmly treated by Walt from the first call to the last email confirmation. As I was desperate to find a Martin 16RGTE for my son for Christmas, I did the usual running from music super store to music superstore, then to the small music shops, but with no luck. I found your site through the Martin dealer list and struck pay dirt! Not only did you have the BEST price on the guitar, you delivered it to me as promised NEW FRESH and in time for Christmas. Why you even credited me the $75.00 for the missed delivery date when UPS failed to meet their guaranteed second day air delivery. Now that`s what I call service! Needless to say, that you folks helped to make this one of the best Christmas`s ever. The look on my son`s face when he spotted the Martin box Christmas morning was priceless. Thanks again for making shopping on-line so rewarding. I`ll be sure to shop at MusiciansBuy.com for his next Martin.

Robert B.: I received my Passport P-150 this morning. I LOVE IT! I figured the mic that came with it would`ve been a cheesy plastic one being it`s the `standard comes with the system` type. No way. I am very impressed with the entire system. I had some reservations about buying from an out of state dealer who had such a great price (too good to be true?).

I`m really glad I sucked it up and went with your store. Not only did I save close to $350 over what the competition had it for, I got a fantastic product and you were very nice when we spoke by phone. Thank you for your help!

Greg D. from VA : You were mentioned on http://fenderforum.com. I was interested in a Fender GA45SCE, but my local store wanted close to $700 out the door for a shop-worn demo. Later, I saw discussion about you guys in the Fender Forum and called in my order that day. Your most friendly sales associate assured me that I`d get a factory-fresh item.

Well, it was as factory-fresh as a green banana and so far, I couldn`t be happier! The sales guy said that the Fender shipment had not come in yet and it might be after Christmas before I received the guitar. Well, I was more than surprised when 2 days later, the UPS man drops off my new guitar! And the email confirmation was very appreciated!

With your 30 day money-back warranty, friendly staff, and excellent service, I feel very comfortable recommending you to my friends. Thanks MusiciansBuy.com (Palm Beach Music!) With me on guitar and my kids playing drums and violin, I need a store I can count on!

Steve M : You guys are the best!!! (please share this with your people you all deserve the kudos!!) I say that as one who has been through the ringer working with one of your competitors what a joke!!

I`m only sorry I came to you guys after them. I had ordered a Pintech drumset from them and other accessories, only to be told that 50% of it was on backorder some until the end of August, some indefinitely!!!

That`s when and why I came to you to order the drum module. Unfortunately, you couldn`t match their price on the drums so I bought those from them. What a fiasco though I got one of four boxes shipped to me and got nothing but the run around from them and delay, delay, delay to resolve the issue. Nobody was competent enough to figure out what had happened and correct the problem. I finally ended up contacting the "corporate office" which resulted in an immediate correction and a lot of hind kissing. I think I officially graduated from "hoop jumping" training.

Well onto you guys: You gave me a great price, free shipping and free headphones (the item that was indefinitely back ordered at your competitor, by the way), promised to ship that day or the next business day and did exactly what you said you`d do!! Thank you, thank you, thank you!!!!

All the while, every phone call I had with your company was handled professionally and personably definitely not the "call center" I experienced at your competitor (yuk!).

You gained a customer for life, and word of mouth referrals/praise every chance I get.

Hats off to everyone there!!!

Pranav S. from NY : Hi, I had purchased a Yamaha S03 from your store and returned it back. I have received the refund from your store too. I appreciate your prompt and good customer service very much. In future, I will for sure consider musiciansbuy.com for my musical-instruments` needs. Thank you

J.W. from Virginia : Thank you so much. I really appreciate the responsiveness that your business has displayed. Not only are your prices great, your shipping is prompt and your phone and email contact services are excellent! I`m glad I found MusiciansBuy.com, it is far superior to other glitzy catalog ordering businesses, that I often found unresponsive and non-personal. Thanks again!

J.M. from NC : Wow, I can`t believe how fast you guys got that Mo` Bass out to me!!!! I was mentally preparing myself for the grueling 1-3 week wait. You guys have surpassed my every expectation. Thanks!

I`m seriously impressed with every aspect of your business, and I will come to your site FIRST from now on! Oh, I hope you guys don`t mind that I plugged you on the bass newsgroup! I posted that the transaction felt more like buying from a private gear trade enthusiast, that you had way lower prices than any of the competition, and that you were into the customer`s satisfaction!

Thanks again, and I`ll be enjoying my Mo` Bass that came right before I had to go to work this morning (DOH!) as soon as I get home!!

T.M. said, "Just wanted to let you know that my DSXT10 DTXTreme Electronic Drumset arrived on Friday and I absolutely love it. Wanted to thank you for helping me in the few phone calls I made decide what to buy. I really appreciate the great customer service!"

D.P. from AZ : I just wanted to thank you for getting the Seagull M12 Spruce for me and shipping it so quickly to MA for my husband. He was so surprised and he loves the guitar. Thank you again. I have referred you to several people who have been shopping for a new instrument. Thanks again for making my 25th Anniversary surprise to my husband work out perfectly!

L.M had this to say: "I ordered a Martin D18 Guitar w/case about one week before Christmas. I am thrilled with every aspect of this purchase. The guitar arrived in two business days. There were no problems with anything. I will never hesitate to recommend Musiciansbuy.com to anyone. Thank you again for exceeding every expectation."

D.W. from GA : "I am a full time musician and make a living performing solo gigs. I always do a lot of shopping around before I buy something and your prices so far have been in the best realm for new gear. Keep things going that way and we`ll do lots of business and i`ll be sure to spread the word!"

J.K. from Virginia : "Musiciansbuy.com has the lowest prices I`ve seen on most items and your website is very thorough. Good Job."

D.H. from London : "From London to New York you are undoubtedly the most valuable musical resource I have found in many years."

B.H. from Pennsylvania : "Wow you guys have the lowest prices I`ve ever seen!"

S.L. from Ohio : "You`re site is really laid out well and easy to navigate."

R.B. from Florida : " Thanks for the phone help and the contact numbers provided. I`ll shop you all first before buying gear elsewhere. - R. B."

K.T. from Alabama : "Wow, you all have one of the largest selections of musical instruments I`ve seen on the web."

C.R. from Oklahoma : "I love my Seagull guitar - You guys have a customer for life."

Bill C. : "Hello again. I just wanted to say that my order arrived today, the day before Christmas. That is the fastest service I ever had shopping online and I want to thank you for the experience of shopping at your online store. You all were very polite and I would definitely buy from your store again in a heartbeat. Thanks again for the great service."

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